French Speaking E-commerce Customer Support

West Sussex

Ref: 5256F

Company Profile

Our client is Digital Marketing Agency specialising in advertising clients’ products online across e-commerce platforms such as Amazon and eBay.


French Speaking E-commerce Customer Support
Location: West Sussex
Salary: Up to £30,000 pa DOE + company benefits
Ref: 5256F

Main duties:
Support sales on Amazon and eBay France through advertising and market research and by offering outstanding Customer Care.

The Role:

- Driving sales on Amazon and eBay France through the creation of engaging product ad content
- Deploying marketing strategies and using promotional tools such as sponsored product ads to encourage sales growth
- Conducting regular market research to keep up-to-date with new releases
- Identify new product opportunities based on competitor analysis, market research and personal knowledge of French market
- Managing and supporting the French team to increase online sales
- Providing any training that team members need
- Liaising closely with Senior Management regarding team expectations, development and overall sales growth
- Working with the team to respond to customer e-mails across all French accounts within 24 hours
- Providing telephone support to customers regarding delivery or product queries
- Liaising with the warehouses regarding any stock concerns, delays etc.

Candidate's Profile

- Fluent in English & French to mother tongue standard (Written & spoken) is ESSENTIAL
- Third party ecommerce platform (Amazon, eBay etc.) sales experience
- Strong time management skills and effective prioritisation
- Excellent communication skills (written and verbal)
- Good overall PC competency (Excel in particular)
- Minimum of 60 words per minute typing speed
- Business acumen and strong problem-solving skills
- A positive attitude and approach to all tasks


 Up to £30,000 pa DOE + company benefits


Sales, Support, Digital Marketing, Marketing, Market Place, Selling, Advertising, Ads, Digital Plan, PPC, SEO, Web content, Competition, Feedback, Review, Online Forms, FAQ’s, Keywords, Campaigns, Product Content, Marketing Reports, Content Writing, Platform, Customer Service, Customer Care,, Online, ecommerce, Market Research, Strategy, Team, French, France, West Sussex, Surrey




Up to £30,000 pa




West Sussex

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