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Multilingual 1st line technical support - IT engineer
Chertsey Up to £30,000 pa
Status Date Added Reference

Vacant 11/11/2019 365IS1
Company Profile:

Our client is a well-established IT Service Desk Support provider on the European Market (Italy, Spain).

Responsibilities:

Multilingual 1st line technical support - IT engineer
Help Desk, Technical Support, 1st line, Service Support, Customer Service, Client Support, Customer Care, IT, Software, Software Support, Technical Software, Network environment, Outlook, Installation, Server virtualization, Testing, Remote upgrades, Remote Desktop, IT Engineer, Service Desk, Document Management,  MS Office, Windows 8, Windows 10, Office 365, DHCP, Hard Disks, RJ45, RJ11, Fluent in English, Fluent in Italian, Fluent in Spanish
Salary: Up to £30,000 pa depending on experience + Excellent Benefits
Location: Chertsey, Surrey (South West London)
At commutable from Waterloo by South Western Railway: London central, Waterloo, Vauxhall, Clapham, Earlsfield, Wimbledon, Raynes Park, New Malden, Barrylands, Surbiton, Esher, Hersham, Walton-on-Thames, Weybridge, Addlestone, Chertsey
At commutable distance by car from Surrey on M3 and M25 corridor
Ref: 365IS1

*** IT experience and technical support background is necessary for the role ***
*** Immediate start available after the interview process ***
*** Only 50 mins by South Western Railway from Waterloo, London Central ***

Main Duties:
To provide IT systems and processes support to all users within the group (UK & Europe)

The Role:
- To provide 1st line technical support and problem fixing for end users on all systems
  (Including remote)
- To support hardware maintenance and troubleshooting (Desktops, printers, cameras,
  servers)
- Software installation and maintenance
- To provide network support, phone system support
- Installation and administration of users for special video recording software
- To guaranty that reported problems are dealt with professionally and in a timely manner
- To priorities tasks to achieve SLA’s

Candidate's Profile:

- Fluent in 2 languages: Spanish AND Italian is ESSENTIAL,
- Fluent in English (Spoken and Written)
- Previous experiences in IT support, 1st or 2nd line help desk support or
  technical
customer services is necessary
- IT related problem solving skills and technical IT knowledge
- Excellent and professional communication skills
- Desirable but not essential: Working knowledge of Office365, Exchange 2013, Windows
  10, Windows 8

Salary:

Up to £30,000 pa depending on experience + Excellent Benefits