Bilingual and Multilingual Job Vacancies

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Account Manager Team Leader (Spanish or Portuguese or French)
Buckinghamshire up to £40,000 pa
Status Date Added Reference

Filled 15/12/2019 239SP
Company Profile:

Our client is well known company who provides highest standard of the service to their clients.


Account Manager Team Leader (Spanish or Portuguese or French)
Team Leader, Account Manager, Communication, Support, Sales Support, Spanish, Portuguese, French, Problem Solving, Data Analysis, Customer Care, Account Coordination
Based in: Buckinghamshire

Salary: £40,000 + Benefits
Ref: 239SP

Main duties:
To support oversee the Team of Accounts Managers.

The Role:
- To manage the team of Account Managers and supporting them on a daily basis
- To guide the and train the team to ensure that team objectives are met
- To carry out performance management and review progress
- To ensure achievements of service levels
- To manage and improve internal quality and customer satisfaction
- To reduce complaints or complex issues acting as the escalation point for the team
- To deliver KPI updates to Sales Manager
- To work closely with the HR on all aspects of people management

Candidate's Profile:

- Fluent in English and Spanish or Portuguese or French (Written & spoken) – Essential
- Previous experience in a contact centre leadership role – ESSENTIAL
- Experience of delivering and maintaining commercial service level agreement
  and key performance indicator measures
- Excellent communication skills
- Ability to priorities skills and problem solver
- Good numerical and organisational skills


£40,000pa + Benefits