Bilingual and Multilingual Job Vacancies

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Account Manager Team Leader (Spanish or Portuguese or French)
Buckinghamshire up to £40,000 pa
Status Date Added Reference

Filled 16/09/2019 239SP
Company Profile:

Our client is well known company who provides highest standard of the service to their clients.

Responsibilities:

Account Manager Team Leader (Spanish or Portuguese or French)
Team Leader, Account Manager, Communication, Support, Sales Support, Spanish, Portuguese, French, Problem Solving, Data Analysis, Customer Care, Account Coordination
Based in: Buckinghamshire

Salary: £40,000 + Benefits
Ref: 239SP

Main duties:
To support oversee the Team of Accounts Managers.

The Role:
- To manage the team of Account Managers and supporting them on a daily basis
- To guide the and train the team to ensure that team objectives are met
- To carry out performance management and review progress
- To ensure achievements of service levels
- To manage and improve internal quality and customer satisfaction
- To reduce complaints or complex issues acting as the escalation point for the team
- To deliver KPI updates to Sales Manager
- To work closely with the HR on all aspects of people management


Candidate's Profile:

- Fluent in English and Spanish or Portuguese or French (Written & spoken) – Essential
- Previous experience in a contact centre leadership role – ESSENTIAL
- Experience of delivering and maintaining commercial service level agreement
  and key performance indicator measures
- Excellent communication skills
- Ability to priorities skills and problem solver
- Good numerical and organisational skills

Salary:

£40,000pa + Benefits