B2B Customer Support Coordinator (with French)

Manchester

Ref: 5412F

Company Profile

Our client is a British company - leaders in their field

Responsibilities

B2B Customer Support Coordinator (with French)
Salary: around £25,000 pa
Location: Manchester
At commutable distance from Warrington, Bury, Rochdale, Blackburn, Preston, Wigan, Burnley, Stockport, Bolton, Liverpool
Ref: 5412F


Main duties:
First point of contact for customers, delivering a high customer experience to gain new business, maintain current business and support the continuous growth of the business.


The Role:
- To create & maintain a strong relationship with new & existing clients
- To create & maintain information on the company database.
- To manage large amounts of incoming calls
- To recommend potential products or services to management by collecting customer information
- To resolve product or service problems by clarifying the customer's complaint
- To check all of the relevant information (Credit, delivery details, price, quantity, etc...) and process orders
- To ensure that all customers enquiries are dealt with in a timely manner
- To coordinate with and support other departments
- To issue reports as and when needed for management, clients and the team
- To work as part of a team and autonomously at times

Candidate's Profile

- Fluent in French - Excellent level both oral and written
- Previous experience working in a similar role (Customer Service/Sales Administration/ Pre-Sales, etc.)
- Excellent communication & interpersonal skills
- Confident, proactive & dynamic
- Computer literate (Excel/MS Office…)
- Able to work to tight deadlines and prioritise in a fast-paced environment
- Creative person, able to provide new solutions/ideas

Salary

Around £25,000 pa

Keywords

Customer Service, Inbound Call, Customer Care, Advisor, Inbound Call Centre, Customer Support, French Speaking, Coordination, Administration, Sales, Inside Sales, Sales Support, Key Account, Export Coordination, International Customer Service, Customer Service Coordinator, Admin Support

Status

Live


Salary

Around 25,000 pa


Reference

5412F


Location

Manchester


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