London-based high-end specialist consultancy offering personalised services for international clients

Bilingual French Client Operations Administrator
Location: Central London
Fully office-based in London Monday to Friday
Salary: £38,000 per annum to £42,000 per annum depending on experience
Ref: 5527F

Main duties:
A dynamic client-facing role combining administrative assistance and operational exposure within a high-end consultancy firm.
You will be managing client files and processing documentation, providing exceptional support to clients.

The role:
– Provide exceptional service and support to a high-end client base
– Manage client files and ensure all documentation is accurate, complete, and submitted on time
– Advise and update clients on the progress of their cases or requests
– Act as a key point of contact for client enquiries and ongoing communication
– Maintain accurate records and update internal systems and databases
– Coordinate administrative processes and monitor deadlines across multiple cases
– Work closely with colleagues and external stakeholders to ensure the smooth delivery of client services.

– Candidates with previous experience in a private client-facing role within hospitality, luxury retail or a similar high-service environment
– Exposure to supporting demanding private clients and high-net-worth individuals while delivering exceptional levels of customer care.
– Strong administrative experience, ideally gained in a fast-paced environment with exposure to managing multiple tasks, deadlines, and client requirements simultaneously
– Happy to work from a Central London based office Monday to Friday essential (no hybrid or remote-working options available)
– High-standard of fluency in French and English (written and spoken) is mandatory
– Skilled in Microsoft Office, and IT tools in general
– Inquisitive and proactive, with a genuine desire to learn and embrace new challenges

£38,000 per annum to £42,000 per annum depending on experience