Customer Service / eCommerce Administrator

Kettering

Ref: 3125CS

Company Profile

Our client is market leader and manufacturer in fashion industry.

Responsibilities

Customer Service / eCommerce Administrator
Salary: up to £24,000 p.a.
Based in: Kettering area, Northamptonshire
At commutable distance by car from Kettering, Northampton, Corby, Desborough, Market Harborough, Wellingborough, Leicester, Leicestershire, Northamptonshire.
Ref: 3125CS


*** Mon - Fri: flexi hours between 8am - 5pm - Suitable for school run ***
*** Full time or part time role available with immediate start ***


Main Duties:
To be responsible for Customer Service - UK Market and dealing with incoming inquiries via different websites also flexing to support The German team as needed.


The Role:
- To handle and resolve customer queries coming from different websites to a very high standard
- To contact customers to advise on any issues that may occur with their order
- To escalate any issues or complaints that arise to the Customer Service Executive, to ensure they are dealt with efficiently
- To work closely with the Warehouses to help resolve any despatch and return order issues
- To ensure the best service possible is given to all customers
- To upload new product’s descriptions to the website


 

Candidate's Profile

- IT literate, familiar with MS Office
- Experiences in eCommerce or online Customer Service would be a strong advantage for the role
- Retail or B2B experiences is a bonus
- German language skills is a strong advantage for the role
- Excellent communication skills, attention to details
- Interested for fashion industry
- Passionate, dynamic and a real team player
- Ideally car owner due to the company's location

Salary

Up to £24,000 p.a., depending on experiences – please send your expectation with your recent CV

Keywords

Administration, Assistant, Customer Service, eCommerce, Retail, Marketing, Online Marketing, Inquiries, Digital marketing, Web production, Data entry, Fashion Industry, UK Market, German, Germany, Northamptonshire

Status

Live


Salary

Up to £24,000 p.a.


Reference

3125CS


Location

Kettering


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