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Customer Service & Telesales Manager (FMCG)
West London Up to £40,000
Status Date Added Reference

Vacant 14/10/2019 741CS
Company Profile:

Our client a well estabished UK Division part of an International Group


Customer Service & Telesales Manager (FMCG)
Customer service manager, Telesales Manager, Client relationship manager, Customer success manager, Call centre, Customer service, Team Leader, Coaching, Training, Administration, Monitoring
Salary:  Up to £40,000 + Commission
Location:  West London
Ref: 741CS

Main Duties: To Manage & Develop a team of CSR / Telesales advisors towards proactively responding to clients' queries via email or phone

The Role:
- Manage operations of Customer Service and Telesales Team (up to 10)
- Inspire the team to engage, take ownership and go the extra mile
- Lead, train and develop the team
- Provide first class customer service to a diverse challenging range of luxury clients
- Collaborate and work closely with all departments to drive forward to wider business
- Plan &  implement an effective Customer Experience strategy
- Deal with all recruitment for the departement
- Work closely with Sales and Operations to drive customer experience
- Report to the Sales Director – including daily, weekly and monthly reports

Candidate's Profile:

- Fluent in English (Written & spoken) - Excellent level
- Additional european languages advantage
- Previous experience leading a phone-based customer service team - Essential
- Excellent communication & interpersonal skills
- Leadership / Team building skills
- Customer service focus, Team player, Excel in building working relationships
- Organised, motivated, proactive & dynamic
- Computer literate (excel / outlook…)


Up to £40,000 pa + Quarterly Bonus + Bens