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IT Customer Service Advisor - French or German or Polish or Portuguese speaking
Wakefield Circa £20,000 p.a.
Status Date Added Reference

Vacant 21/09/2020 362CS
Company Profile:

Our client is a fast growing company selling their products across Europe

Responsibilities:

IT Customer Service Advisor - French or German or Polish or Portuguese speaking
IT, Help Desk, Technical Support, Customer Service, Customer Advisor, Technical Support, IT Support, Invoices, Sales administration, Sales Support, Customer Support, Credit notes, Refund process, French, Polish, Portuguese, West Yorkshire, Yorkshire
Salary: cca. £20,000 p.a. + Benefits
Location: Wakefield area, West Yorkshire
At commutable distance by car from Huddersfield, Wakefield, Leeds, Shepley, Denby Dale, Kirkburton, Skelmanthorpe, Holmfirth, Halifax, Brighouse, Grange Moor, Flockton, Dewsbury, Barnsley, Bradford,Doncaster, Rochdale, M1, M62,  West Yorkshire, South Yorkshire
Ref: 362CS

*** Candidate must be a car owner as the company is difficult to reach by public transport ***
*** Open to recent graduate too, training will be provided ***

Main duties
To provide IT related technical support and customer service for new and existing clients with orders, deliveries, payments and refund process also help them to find the right products.

The Role
- To maintain and develop the relationship with new and existing clients in order to maximise the sales on the European market
- To organise, manage and track delivery
- To manage existing accounts
- To provide technical support on the helpdesk
- To deal with aftersales enquiries and complaints
- To deal with IT related technical problems
- To provide excellent standards of customer service
- To liaise with other departments internally to resolve customers queries

Candidate's Profile:

- Fluent in French or German or Polish or Portuguese (written and spoken) to very high level
- Fluent in English (written and spoken) to very high level
- IT help desk, technical customer service experiences required
- IT studies would be a strong advantages
- Experience in the IT sector is a bonus
- Excellent telephone manners
- Able to work independently and as part of a team
- IT Literate and numerate
- Car owner due to the company's location (no local public transport)

Salary:

cca. £20,000 p.a. + Benefits