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Customer Service Advisor in Heilbronn (Germany)
Germany €44,000 pa
Status Date Added Reference

Filled 09/03/2020 344CSA
Company Profile:

Our client is a well-established international engineering and manufacturing company.

Responsibilities:

Customer Service Advisor in Heilbronn (Germany)
Customer Service, SAP, Customer Support, Technical Customer Service, Quotation, Order processing, Purchasing, B2B manufacturing, Distribution, ERP, Invoicing, Coordination, Sales Administration, Sales Support, Manufacturing, Engineering, Electrical Engineering, Export, German, Germany, Deutschland
Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian
Salary: €44,000 per annum + Excellent Benefits
Location: Germany
Ref: 344CSA

*** Excellent opportunity within an international manufacturer company ***
*** Full time permanent position available with immediate start ***

Main Duties:
To support the Engineers and Sales Team with order processing and export administration also providing excellent level of customer service.

The Role:
- To deal with enquiries and process orders in the system
- To check the pricelist and quotations and put all details accordingly in the system (SAP)
- To manage return process and resolve any issues related to orders
- To support Sales and Engineers Team with administration
- To respond to customer queries relating to stock availability, quotations, delivery etc.
- To provide Technical Support and have a pro-active contact with existing and potential
   customers
- To keep accurate records and maintain customer databases
- To deal with general administrative duties

Candidate's Profile:

- Fluent in English and German (written and spoken)
- Customer Service experiences within Manufacturing Company
- Technical support background would be a bonus
- Experiences in Order Processing or Purchasing is essential for the role
- ERP system knowledge and MS Office skills necessary
- SAP knowledge is a strong advantage
- Communicative, proactive attitude to resolve problems

Salary:

€44,000 per annum + Excellent Benefits