Bilingual and Multilingual Job Vacancies

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Customer Service Advisor (Spanish, German or Japanese)
Cambridge Up to £25,000 pa
Status Date Added Reference

Vacant 11/11/2019 CDA1
Company Profile:

Our client is a global manufacturer.

Responsibilities:

Customer Service Advisor (Spanish, German or Japanese)
Customer Service, Customer Advisor, Customer Care, Customer experience, Sales Coordination, Sales Administration, Sales Support, Order processing, SLA, Logistics, Export, Wholesale, International Sales, Salesforce, Oracle  Fluent in French, German, Spanish or Japanese, Cambridgeshire.
Salary: Up to £25,000 pa + Excellent Benefits
Location: Cambridge, Cambridgeshire
At commutable distance by car from Cambridge, Newmarket, St Neots, Bedford, Bury St Edmunds, Letchworth Garden City, Peterborough, Huntingdon, Cambridgeshire, Bedfordshire, Northamptonshire, A1 (M) Corridor.
Ref: CDA1

*** Open to recent graduate as well ***
*** Opened to German, Spanish, French or Japanese speaker ***

Main duties:
To interact with customers and colleagues around the world whilst providing outstanding customer service and sales administration support.

The Role:
- Build and maintain strong relationships with customers and colleagues around the globe
- Prioritise enquiries, organise workflow to meet customer timeframes and service level
  agreement
- Correspond by phone and e-mail to answer customer enquiries and resolve complaints
- Process orders, prepare documentation and coordinate with internal departments
- Oversee deliveries, make sure that they are on time and update the customers on
  delivery dates
- Keep customer profiles up to date on the system
- Provide excellent customer service
- Perform administrative tasks

Candidate's Profile:

- Fluent in English to mother tongue standard is ESSENTIAL
- Proficient in German, Spanish, French or Japanese is a strong advantage
- Excellent communication skills (verbal and written)
- Ability to listen and work under pressure

Salary:

Up to £25,000 pa + Excellent Benefits