Customer Service Agent - German speaking

Leicester

Ref: 143GS

Company Profile

Our client is a well-established British manufacturing company with international presence

Responsibilities

Customer Service Agent - German speaking
Sales administration, Sales Coordinator, Account Management, Customer Service, Customer Care, Inside Sales, Coordinator, Order processing, Customer Relationship, Administration, Enquiry processing, Quotations, Fluent in German, Leicestershire
Salary: £19,000-£22,000 pa
Location: Leicester, Leicestershire
Based at commutable distance from Leicester, Nottingham, Derby, Loughborough, Melton Mowbray, Derbyshire, Nottinghamshire, M1, A6
Ref: 143GS


*** Different shift patterns available ***
*** Can be part-time or full-time ***
*** Recent graduates and students are welcome too ***
*** Immediate start ***


Main duties:
To be the main point of contact for German speaking clients and deliver premium customer service at all times
To be responsible for the day to day Sales & Service coordination and to deal with the sales process from initial enquiry through to quotation and order placement.


The Role:
- To deal with enquiries on the daily basis over the phone, email and website.
- To process enquires, orders and quotations
- To follow up quotations, orders and potential business opportunities
- To arrange collections, returns and deliveries
- To build and maintain relationship with new and existing customers
- To maintain a high level of customer service, resolve issues and ensure interface with other internal departments
- To deal with complaints and escalate to other departments
- To coordinate with warehouses for stock movements
- To promote the company’s products

Candidate's Profile

- Fluent in German (to mother tongue standard) & English is essential
- Recent graduates and students are welcome too
- Confident telephone manners with excellent communication skills
- Excellent organisational skills and attention to details
- Problem solving and enthusiastic attitude
- IT literate


 

Salary

£19,000-£22,000 pa pro-rata

Keywords

Sales administration, Sales Coordinator, Account Management, Customer Service, Customer Care, Inside Sales, Coordinator, Order processing, Customer Relationship, Administration, Enquiry processing, Quotations, Fluent in German, Leicestershire

Status

Live


Salary

£19,000-£22,000 pa


Reference

143GS


Location

Leicester


Add to shortlist

Click here


Send to a friend

Click here