Customer Service Agent


Ref: 143GS3

Company Profile

Our client is a well-established leading online retailer with international presence


Customer Service Agent
Salary: £19,000-£21,000 pa
Location: Leicester, Leicestershire
Based at commutable distance from Leicester, Nottingham, Derby, Loughborough, Melton Mowbray, Derbyshire, Nottinghamshire, M1, A6
Ref: 143GS3

*** Working hours Monday-Friday 2.30pm-10.30pm ***
*** Can be part-time or full-time ***
*** Immediate start ***

Main duties:
To be the main point of contact for clients and deliver premium customer service at all times
To be responsible for the day to day Sales & Service coordination and to deal with the sales process from initial enquiry through to quotation and order placement.

The Role:
- To deal with enquiries on the daily basis over the phone, email and website.
- To process enquires, orders and quotations
- To follow up quotations, orders and potential business opportunities
- To arrange collections, returns and deliveries
- To build and maintain relationship with new and existing customers
- To maintain a high level of customer service, resolve issues and ensure interface with other internal departments
- To deal with complaints and escalate to other departments
- To coordinate with warehouses for stock movements
- To promote the company’s products

Candidate's Profile

- Confident telephone manners with excellent communication skills
- Excellent organisational skills and attention to details
- Problem solving and enthusiastic attitude
- Recent graduates and students are welcome
- IT literate


£19,000-£21,000 pa


Sales administration, Sales Coordinator, Account Management, Customer Service, Customer Care, Inside Sales, Coordinator, Order processing, Customer Relationship, Administration, Enquiry processing, Quotations, Leicestershire,French, German, Spanish, Italian, Dutch, Portuguese, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Swedish, Finnish, Norwegian




Up to £21,000 pa





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