Customer Service and Product Advisor (German Speaking)

Fully remote

Ref: 108DE

Company Profile

Our client is a well-established international company in the Healthcare industry.


Customer Service and Product Advisor (German Speaking)
Salary: Up to £30,000 per annum + Annual bonus
Location: Fully remote (Occasional travel to the office in Bracknell)
Ref: 108DE

Main Duties:
To provide excellent customer service and support for the German market.

The Role:
- Handle technical product queries and escalations by phone
- Deal with any aftersales requests such as returns, replacements, refunds etc.
- Take part in training to learn and keep up to date with the products
- Escalate and resolve public comments
- Improve customers’ experience via online helpdesk, live chat etc.

Candidate's Profile

- Fluent in German (Written & Spoken) – ESSENTIAL
- Additional fluency in other EU languages – beneficial
- Experience using Zendesk
- Computer literate (Excel, PowerPoint, Outlook, CRM…)
- Experience troubleshooting and problem solving skills
- Excellent communication skills


Up to £30,000 per annum + Annual bonus


Customer service, Sales Support, Customer Care, Customer Support, After Sales Support, Product specialist, Customer specialist, Healthcare, Medical, Zendesk, Live chat, Webchat, Helpdesk, Troubleshooting, Returns, Refunds, NetSuite, CRM, Fluent in German, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian




Up to £30,000 p.a.




Fully remote

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