Customer Service Consultant - German speaking

Leicester

Ref: 408GC

Company Profile

Our client is a well-established British manufacturing company with international presence

Responsibilities

Customer Service Consultant - German speaking
Salary: £19,000-£23,000 pa
Location: Leicester, Leicestershire
Based at commutable distance from Leicester, Nottingham, Derby, Loughborough, Melton Mowbray, Derbyshire, Nottinghamshire, M1, A6
Ref: 408GC


*** Different shift patterns available ***
*** Can be part-time or full-time ***
*** Immediate start ***


Main duties:
To be the main point of contact for German speaking clients and deliver premium customer service at all times


The Role:
- To deal with enquiries on the daily basis over the phone, email and website.
- To process enquires, orders and quotations
- To follow up quotations, orders and potential business opportunities
- To arrange collections, returns and deliveries
- To build and maintain relationship with new and existing customers
- To be responsible for the day to day sales and service coordination
- To maintain a high level of customer service, resolve issues and liaise with other internal departments
- To deal with complaints and escalate to other departments
- To coordinate with warehouses for stock movements
- To promote the company’s products

Candidate's Profile

- Fluent in German (to mother tongue standard) & English is essential
- Customer Service experience
- Confident telephone manner with excellent communication skills
- Excellent organisational skills and attention to detail
- Problem solving and enthusiastic attitude
- Recent graduates are welcome too
- IT literate

Salary

£19,000-£23,000 pa

Keywords

Sales administration, Sales Coordinator, Account Management, Customer Service, Customer Care, Inside Sales, Coordinator, Order processing, Customer Relationship, Administration, Enquiry processing, Quotations, Fluent in German, Leicestershire

Status

Live


Salary

£19,000-£23,000 pa


Reference

408GC


Location

Leicester


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