Customer Service Consultant

Leicester

Ref: 407EC

Company Profile

Our client is a well-established leading online retailer with international presence

Responsibilities

Customer Service Consultant
Salary: £19,000-£21,000 pa
Location: Leicester, Leicestershire
Based at commutable distance from Leicester, Nottingham, Derby, Loughborough, Melton Mowbray, Derbyshire, Nottinghamshire, M1, A6
Ref: 407EC


*** Working hours Monday-Friday 2.30pm-10.30pm ***
*** Immediate start ***
***Car owner***


Main duties:
To be the main point of contact for clients and deliver premium customer service at all times


The Role:
- To deal with enquiries on the daily basis over the phone, email and website.
- To process enquires, orders and quotations
- To follow up quotations, orders and potential business opportunities
- To arrange collections, returns and deliveries
- To build and maintain relationship with new and existing customers
- To be responsible for the day to day sales and service coordination
- To maintain a high level of customer service, resolve issues and liaise with other
   internal departments
- To deal with complaints and escalate to other departments
- To coordinate with warehouses for stock movements
- To promote the company’s products

Candidate's Profile

- Customer Service experience
- Confident telephone manner with excellent communication skills
- Excellent organisational skills and attention to detail
- Problem solving and enthusiastic attitude
- Recent graduates are welcome too
- IT literate

Salary

£19,000-£21,000 pa

Keywords

Sales administration, Sales Coordinator, Account Management, Customer Service, Customer Care, Inside Sales, Coordinator, Order processing, Customer Relationship, Administration, Enquiry processing, Quotations, Leicestershire

Status

Live


Salary

£19,000-£21,000 pa


Reference

407EC


Location

Leicester


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