Customer Service Coordinator
Customer Service, Customer Care, Customer Support, Incoming calls, Call Centre, Assistance Service, Emergency calls, Shift rota, Customers queries, Support, Enquiry Management, Incoming call, Health Care Services, Travel, Insurance, Assistance
Salary: up to 22,000 p.a. (£ 19,000 - 22,000 p.a. depending on experiences and shift rota) + Benefits
Location: Maidstone area, Kent
At commutable distance by car from West Malling, Kings Hill, Leybourne, Aylesford, Detling, Bearsted, Lenham, Mereworth, Headlow, Paddock Wood, Tonbridge, Wrotham, Wrotham Heath, Borow Green, Seal, Sevenoaks, Ditton, Snodland, Cuxton, Vigo Village, West Kingsdown M26, M20, A26, A25, A228
Ref: 358CSC
*** Shift rota: 40 hours per week on a 3 weeks rota, working 8 hours per day between 8am and 8pm including weekends and bank holidays. ***
*** Driving license and own transport will be advantage due the location (it's will be easier to reach the company) ***
*** Night shift also available within the comapany between 8pm - 8am with higher basic salary***
Main duties:
To provide excellent customer service and support to the customers, very calm and helpful communication and activities in an efficient and empathic way.
The Role:
• To receive incoming calls from different customers with a difficult situations
• To be a very patient and empathic to understand a problematic situations
• To collect all information and save in the system
• To handle the full process, to inform customers and third parties step by step
• To negotiate with local companies to find the quickest solutions
• To coordinate payment and administration process
• To log all information and conversation in the system
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