Customer Service Coordinator
Customer Service, Customer Care, Customer Support, Incoming calls, Call Centre, Assistance Service, Emergency calls, Shift rota, Customers queries, Support, Enquiry Management, Incoming call, Health Care Services, Travel, Insurance, Assistance,
Salary: up to 22,000 p.a. (£19,000 – £22,000 p.a. depending on experiences) + Benefits
Location: Maidstone, Kent
At commutable distance by car from West Malling, Kings Hill, Leybourne, Aylesford, Detling, Bearsted, Lenham, Mereworth, Headlow, Paddock Wood, Tonbridge, Wrotham, Wrotham Heath, Borow Green, Seal, Sevenoaks, Ditton, Snodland, Cuxton, Vigo Village, West Kingsdown M26, M20, A26, A25, A228,
Ref: 358CSC
*** Shift rota between Mon – Sun 8:00 – 20:00, 4 days on – 4 days off ***
** Driving license and own transport must be required due the location because it is difficult to reach the company by public transport **
Main duties:
To provide excellent customer service and support to the customers, very calm and helpful communication and activities in an efficient and empathic way.
The Role:
• To receive incoming calls from different customers with a difficult situations
• To be a very patient and empathic to understand a problematic situations
• To collect all information and save in the system
• To handle the full process, to inform customers and third parties step by step
• To negotiate with local companies to find the quickest solutions
• To coordinate payment and administration process
• To log all information and conversation in the system
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