Bilingual and Multilingual Job Vacancies

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Customer Service Coordinator
Maidstone up to 22,000 p.a.
Status Date Added Reference

Vacant 19/02/2019 358CSC1
Company Profile:

 Our client provide an assistance service all over the Europe.

Responsibilities:

Customer Service Coordinator
Customer Service, Customer Care, Customer Support,  Incoming calls, Call Centre, Assistance Service, Emergency calls, Shift rota, Customers queries, Support, Enquiry Management, Incoming call, Health Care Services, Travel, Insurance, Assistance
Salary: up to £22,000 p.a. (£20,000 – £22,000 p.a. depending on experiences) + Benefits
Location: Maidstone, Kent
At commutable distance by car from West Malling, Kings Hill, Leybourne, Aylesford, Detling, Bearsted, Lenham, Mereworth, Headlow, Paddock Wood, Tonbridge, Wrotham, Wrotham Heath, Borow Green, Seal, Sevenoaks, Ditton, Snodland, Cuxton, Vigo Village, West Kingsdown M26, M20, A26, A25, A228,
Ref: 358CS1

*** Shift rota between Mon – Sun 8:00 – 20:00, 4 days on – 4 days off ***
** Driving license and own transport will be advantage due the location (it's will be easier to reach the company) **

Main duties:
To provide excellent customer service and support to the customers, very calm and helpful communication and activities in an efficient and empathic way.

The Role:
•    To receive incoming calls from different customers with a difficult situations
•    To be a very patient and empathic to understand a problematic situations
•    To collect all information and save in the system
•    To handle the full process, to inform customers and third parties step by step
•    To negotiate with local companies to find the quickest solutions
•    To coordinate payment and administration process
•    To log all information and conversation in the system




Candidate's Profile:

•    High level of fluency in English (written and spoken)
•    Fluent in one of the following language would be an advantage: French / Italian / Spanish / German or another European languages
•    Previous Customer Service / Advisor / Care experience is an advantage
•    Excellent problem solving and communication skills
•    Friendly, calm and professional manner
•    Computer literate
•    Car driver or living in commutable distance

Salary:

up to £22,000 p.a. (£20,000 – £22,000 p.a. depending on experiences) + Benefits