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Customer Service Representative Germany
Birmingham up to £20,000 pa
Status Date Added Reference

Vacant 11/11/2019 A44G
Company Profile:

Our client is a well stablished British manufacturing company

Responsibilities:

Customer Service Representative (Germany)
Customer Service, Sales coordination, Sales admin, Enquiry processing, Account management, Customer Service Representative, Orders, Control Stock, Delivery, Export, Invoicing, Quotation, Export Documentation, Administration, Manufacturing, Fluent in German, Deutsch, West Midlands, Shropshire, Staffordshire, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian
Salary: up to £20,000 pa
Location: Birmingham, West Midlands
At commutable distance from:  Wolverhampton, Walsall, Telford, Dudley, Stourbridge, West Midlands, Shropshire, Staffordshire
Ref: A44G

Main Purposes of role:
To provide excellent customer service to German market

The main duties include:
- To represent the company and be first point of contact for German Speaking Clients
- To develop and maintain a strong relationship with clients
- To handle customer enquiries phone or email in timely manner and keep the database up to date
- To be responsible for customer’s enquiries and orders
- To ensure that all complaints or queries are dealt with professionally & in a timely manner
- To manage administrative tasks, taking orders & solving any delivery issues or payments
- To report feedback and to implement improvement plans
- To create quotes, progress and track orders to ensure customer satisfaction levels are maintained
- To develop business relationship with new and existing clients



Candidate's Profile:

- Fluent in English and German (Written & Spoken)
- Previous commercial experience within Customer service – Desirable
- Technical knowledge or previous technical experience will be an asset
- Computer literacy (Microsoft Office)
- Excellent interpersonal & communication skills

Salary:

up to £20,000 pa