Customer Service Specialist

Oxfordshire

Ref: 3102

Company Profile

Our client is an innovative company in retail sector.

Responsibilities

Customer Service Specialist
Salary: £20,000 - £22,000 p.a. depending on experiences + Benefits
Location: Oxfordshire 
Ref: 3102


*** Open for recent graduate too, great opportunity for career progression ***
*** Excellent Job Opportunity to work for an International company ***
*** Full time permanent role 37,5 hours per week, flexible working hours between 8am
       - 6pm to cover all hours ***


Main duties:
To be a part of fast-paced, multitasking customer service team and work closely with the sales team to maximise opportunities to achieve sales targets on European Market.


The Role: 
- To be responsible to answer customer queries via email, phone and online channels
- To handle with all products related questions efficiently and professional manners
- To provide guidance and products description to the customers for pre-ordered
   products
- To manage payments, shipping, stock allocation, invoicing and delivery to the
   customers
- To process returns and refunds in a timely manner to ensure customers satisfactions
- To manage order processing in the ERP system
- To give support to the sales team with other administrative and customer facing tasks

Candidate's Profile

- Fluent in English (written and spoken)
- Fluent in any European languages (French or German or Italian or Spanish or Dutch
   would be a bonus)

- B2B sales support / Order processing experiences is essential
- MS Office knowledge is essentials, CRM and ERP system is a bonus
- Excellent communication skills, commercial awareness with attention to details
- Ecommerce experiences is a strong advantage for the role

Salary

up to £22,000 p.a. depending on experiences + Benefits

Keywords

German, Germany, Customer Service, Customer Care, Ecommerce, Website, Webshop, Sales, Account Management, Inquiries, Client Relationship Management, CRM, Order processing, Refund, Return, Inquiries, Fluent in English, French Dutch, German, Italian, Spanish

Status

Closed


Salary

Up to £22,000 p.a.


Reference

3102


Location

Oxfordshire


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