Customer Service Specialist


Ref: 3102E

Company Profile

Our client is an innovative company in Retail sector.



Customer Service Specialist
Salary: £20,000 - £22,000 p.a. depending on experiences + Benefits
Location: Oxfordshire
Ref: 3102E

*** Open for recent graduate too, great opportunity for career progression ***
*** Full time permanent role 37,5 hours per week, flexible working hours between 8am - 6pm to cover all hours ***

Main duties:
To be a part of fast-paced, multitasking customer service team and work closely with the sales team to maximise opportunities to achieve sales targets on the UK Market.

The Role:
- To be responsible to answer customer queries via email, phone and online channels
- To handle with all products related questions efficiently and professional manners
- To provide guidance and products description to the customers for pre-ordered products
- To manage payments, shipping, stock allocation, invoicing and delivery to the customers
- To process returns and refunds in a timely manner to ensure customers satisfactions
- To manage order processing in the ERP system
- To give support to the sales team with other administrative and customer facing tasks


Candidate's Profile

- B2B sales support / Order processing experiences is essential
- MS Office knowledge is essentials, CRM and ERP system is a bonus
- Excellent communication skills, commercial awareness with attention to details
- eCommerce experiences is a strong advantage for the role


£20,000 - £22,000 p.a. depending on experiences + Benefits


Customer Service, Customer Care, eComerce, Website, Webshop, Sales, Account Management, Inquiries, Client Relationship Management, CRM, Order processing, Refund, Return, Inquiries




Up to £22,000 pa





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