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Customer Success Executive (Germany)
Hereford up to £26,000 pa
Status Date Added Reference

Vacant 16/09/2019 896SM1
Company Profile:

Our client is an Original Equipment & Component Manufacturer (OEM) with an international customer base across a wide range of industries  

Responsibilities:

Customer Success Executive (Germany)
Lead Generation, Manufacturing, Automotive, Engineering, Technology, German, Germany, Deutsch, Deutschland, Sales Administration, Sales, Customer service, Quotations, Logistics, German speaking, Export Sales, Shipping, Tracking, Manufacturing, Supply Chain., Engineer, Herefordshire, Worcestershire, Gloucestershire, South Wales     
Based in: Hereford, Herefordshire
At commutable distance by car from Gloucester, Worcester, Great Malvern, Monmouth, Ludlow, Kington, Tewkesbury, Ross-on-Wye, Worcestershire, Gloucestershire, South Wales    
Salary: up to £26,000 pa DOE + benefits
Ref: 896SM1

Main duties:
To support the sales process by monitoring customer’s accounts and processing orders

The Role:
- To establish and maintain relationships with clients, being the main point of contact for German speaking customers
- To process customer purchase orders and shipping documentation required
- To ensure all customer enquiries or requests are dealt efficiently
- To prepare quotations for the customers
- To track customer orders from receipt through to delivery
- To maintain excellent procedures and documenting detail
- To communicate internally to ensure smooth processing and completion of orders
- To meet with customers and distributors as required
- To support the process for all sales orders by assisting the department manager



Candidate's Profile:

- Fluent in English and German to mother tongue level - essential.
- Previous experience in a Customer Service Role - essential
- Excellent communication, interpersonal and relationship building skills.
- Strong team player and result driven
- Computer literate (Outlook, Word, Excel).
- Good commercial acumen, organised, attention to detail and multitasking skills.

Salary:

up to £26,000 pa DOE + benefits