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Dutch Speaking Customer Service Executive (Nature)
Cambridgeshire Up to £25,000 pa
Status Date Added Reference

Filled 18/07/2019 412GG
Company Profile:

Our client is a well-established British manufacturer with International operations.


Dutch Speaking Customer Service Executive (Nature)
Customer Care, Customer Service, Customer Support, Support Coordinator, Export, Dutch, Dutch Speaking, Product Support, Sales Administration, Sales Support, Technical Support, Export Sales, Order Processing
Salary: £20,000 to £25,000 pa depending on experience + Bonus + Benefits

REF: 412GG

*** Car owner is desirable due to location ***

Main duties:
To be responsible for providing high-quality level of customer service to Dutch and European customers.

The Role:
- To be the first point of contact for customers, distributors, agents and the sales team
- To provide excellent customer support to Dutch speaking customers via telephone, emails and online system
- To proactively deal with enquiries so that customer service standards are maximised
- To deal with the European customer service side of the business
- To provide excellent customer service on Social Medias platforms
- To advise on product specifications in liaison with product specialists
- To gain clients feedback in order to improve overall client’s experience
- To support individual customers to troubleshoot and solve their issues
- To liaise with an external delivery provider to ensure smooth delivery progress  

Candidate's Profile:

- Fluent in English + Dutch (Written & spoken)
- Previous Customer service experience desirable
- Team player
- Able to prioritise and multi-task, work on own initiative
- Good interpersonal skills, proactive & dynamic
- Computer literate
- Car owner ideally


Up to £25,000 pa depending on experience + Bonus + Benefits

*** Car/Bike owner is desirable due to location ***