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Dutch Speaking Customer Service Executive
Oxford £19,500 pa
Status Date Added Reference

Vacant 16/01/2017 8056OG
Company Profile:

Our client is a well-established Multinational company specialising in domestic products and services.

Responsibilities:

Dutch Speaking Customer Service Executive
Sales Coordination, Sales Support, Sales Administration, Customer Service, Customer Care, Call Centre, Claims Handler, Administration, Inbound/Outbound Calls, Logistics, Quotations, Engineering, Manufacturing, Account Management, Account Manager, Complaints Managements, Quality, Dutch, Oxfordshire, Berkshire, Buckinghamshire, Wiltshire, Gloucestershire
Salary: £19,500 pa + Bonus +Benefits
Location: Oxford, Oxfordshire
At commutable distance from Swindon, Aylesbury, Cheltenham, Gloucester, Milton Keynes, Reading, Bicester, Bunbury, London, Oxfordshire, Berkshire, Buckinghamshire, Wiltshire, Gloucestershire, M40 Corridor, A40 Corridor
Ref: 8056OG

The Role:
They are currenntly looking for a Dutch speaking individual to assess Customer Claims and provide suitable solutions within the Dutch and English markets.

Main duties:
- Establish good relationships with customers & suppliers
- Process customer sales orders
- Develop business and ultimately increasing overall customer sales
- Communicate with customers and colleagues in order to process enquiries
- Respond to and resolve customers’ complaints in an efficient and timely manner
- Directly address clients in a professional and clear way
- Liaise with other members of the staff in order to provide the highest standard of
  Customer Services
- Process claims according to the business Service Level Agreement (SLA)
- Make formal assessments on claims to decide whether they are covered under the
  policy terms and conditions or not
- Keep the company’s databases (CRM) updated by gathering information and data from
  clients
- Be involved in various development projects within the Dutch market



Candidate's Profile:

- Fluent English and Dutch (written & spoken) - ESSENTIAL
- Previous experience within Customer Service, Claims or Call Centre
  environment - PREFERRED

- Excellent interpersonal & communication skills
- Good telephone manners and attention to detail
- Team player & able to work without supervision
- Strongly motivated & proactive
- IT literate (MS Office)

Salary:

£19,500 pa + Bonus + Benefits