A dynamic customer experience team supporting a well-established retail brand, committed to delivering outstanding customer service and driving sales growth in a collaborative environment.

Dutch speaking Customer Service Representative
Location: Norwich
Work Arrangement: Hybrid, with some work-from-home flexibility
Salary: Up to £30,000 per annum plus bonus
Ref: 798DU

Main Duties:
– Respond professionally to customer enquiries across multiple channels: phone, email, live chat, and in person (in Dutch and English)
– Provide product and service information, recommending suitable solutions
– Process orders, returns, and exchanges efficiently
– Upsell and cross-sell to meet customer needs and sales targets
– Maintain accurate customer records and CRM data
– Manage and resolve complaints with empathy and professionalism
– Follow up on overdue invoices and accounts
– Collaborate with team members to improve service and processes

– Fluent in Dutch and English, with excellent verbal and written communication skills
– Proven experience in customer service or sales roles
– Strong interpersonal, organisational, and multitasking abilities
– Comfortable working towards sales targets and KPIs
– Computer literate; experience with ERP systems is an advantage

Up to £30,000 per annum plus bonus