Bilingual and Multilingual Job Vacancies

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European Customer Service Representative (Dutch Speaking)
Cambridge £22,000 to £26,000 pa
Status Date Added Reference

Vacant 16/09/2019 412GG1
Company Profile:

Our client is a well-established manufacturer with International operations.

Responsibilities:

European Customer Service Representative (Dutch Speaking)
Customer Care, Customer Service, Customer Support, Support Coordinator, Export, Dutch, Dutch Speaking, Product Support, Sales Administration, Sales Support, Technical Support, Export Sales, Order Processing, Holland, Netherlands
Salary: £22,000 to £26,000 pa + Bonus + Benefits (Pension, Work from home, Free parking...)
Location: Cambridge, Cambridgeshire
At commutable distance from Cambridge, Royston, St Neots, Huntingdon, Dry Drayton, Bishop's Stortford, Bedford, Hitchin, Stevenage, Newmarket, Peterborough, Ely, Bury St Edmunds, Letchworth, Cambridgeshire, Bedfordshire
REF: 412GG1

*** Car owner is desirable due to location ***

Main duties:
To be responsible for providing high-quality level of customer service to Dutch and English customers.

The Role:
- To provide excellent customer support to Dutch & English speaking customers via telephone, email and online
- To proactively deal with enquiries so that customer service standards are maximised
- To support individual customers to troubleshoot and solve their issues
- To deal with the European customer service side of the business
- To provide excellent customer service on Social Medias platforms
- To advise on product specifications in liaison with product specialists
- To gain clients feedback in order to improve overall client’s experience
- To liaise with an external delivery provider to ensure smooth delivery progress





Candidate's Profile:

- Fluent in English + Dutch (Written & spoken)
- Previous Customer service experience desirable
- Able to prioritise and multi-task, work on own initiative
- Good interpersonal skills, proactive & dynamic
- An interest in tech desirable
- Computer literate
- Car owner ideally

Salary:

£22,000 to £26,000 pa + Bonus + Benefits (Pension, Work from home, Free parking...)