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European Team & Account Manager
Milton Keynes £40,000 pa + Benefits
Status Date Added Reference

Vacant 14/10/2019 764TL
Company Profile:

Our client is well known company who provides highest standard of the service to their clients.


European Team & Account Manager
Team Leader, Account Manager, Communication, Support, Sales Support, Spanish, Portuguese, French, Problem Solving, Data Analysis, Customer Care, Account Coordination, Team Leader, Team Coordinator
Based in: Milton Keynes, Buckinghamshire
At commutable distance from Bletchley, Bedford, Northampton, Luton, Rugby, Coventry, Oxford, Banbury, London, Luton, Oxford, Corby
Salary: £40,000 pa + Benefits
Ref: 764TL

Main duties:
To support oversee the Team of Accounts Managers.

The Role:
- To manage the team of Account Managers and supporting them on a daily basis
- To guide the and train the team to ensure that team objectives are met
- To carry out performance management and review progress
- To ensure achievements of service levels
- To manage and improve internal quality and customer satisfaction
- To reduce complaints or complex issues acting as the escalation point for the team
- To deliver KPI updates to Sales Manager
- To work closely with the HR on all aspects of people management

Candidate's Profile:

- Fluent in English and Spanish or Portuguese or French (Written & spoken) –

- Previous experience in a contact centre leadership role – ESSENTIAL
- Experience of delivering and maintaining commercial service level agreement and key
  performance indicator measures
- Excellent communication skills
- Ability to priorities skills and problem solver
- Good numerical and organisational skills


£40,000 pa + Benefits