Bilingual and Multilingual Job Vacancies

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French & German speaking Customer Service Agent
London up to £22,000 pa
Status Date Added Reference

Vacant 17/11/2017 7000GEF
Company Profile:

Our client is an award winning wellbeing and cosmetic distributor.
Their goal is to create competitive and creative solutions for a wide range of industries and they are currently looking for a selection of candidates to join their ever-growing European team

Responsibilities:

French & German speaking Customer Service Agent
Customer Service, Customer Care, Helpdesk, Helpline, Call Centre, Claims Handler, Administration, Inbound Calls, Outbound Calls, French, German, bilingual, European, order processing, coordinator
Salary: up to £22,000 pa
Location: London (West)
At commutable distance from Twickenham, Slough, Richmond, Harrow, Wembley, Hays, Maidenhead, Watford, Uxbridge, High Wycombe, Guilford, Windsor, Bracknell, Woking, Reading
Ref: 7000GEF

*** Full induction training will be provided ***

The Role:
Your role will be to assess customer claims and queries in a calm and collected manner and towards providing the best solutions.

Main duties:
- Effectively answer phone calls and emails and respond to customer queries
- Establish good relationships with customers
- Analyse information and situations in order to make important decisions and judge the
  importance of the call
- Use the information provided by the customer to issue the best solution possible
- Directly address customers in a professional and clear manner
- Liaise with other members of the staff in order to provide the highest standard of
  Customer Service and solutions when necessary
- Identify, research and resolve customer issues using the computer system
- Keep the company’s databases (CRM) updated by gathering information and data from
  clients
- Undergo the required training in order to keep up to date on systems and operations
- Recommend process improvements
- Other reasonable duties as assigned



Candidate's Profile:

- Fluent in French & German in addition to English
- Previous experience within a customer facing role (retail, teaching,
  translating, call centre, etc...) – ESSENTIAL

- Excellent interpersonal & communication skills
- Good telephone manners and attention to detail
- Team player & able to work without supervision
- Strongly motivated & proactive with a professional manner
- Available to work flexible hours
- IT literate and proficient

Salary:

up to £22,000 pa + Bens