A growing international B2B organisation operating across Europe, with a strong focus on customer experience, long-term client relationships and commercial growth. The company offers a collaborative, multicultural environment where English is the internal business language.

French and English speaking Customer Experience Representative
Location: Uden, North Brabant, Netherlands (Hybrid)
Hybrid work: 3 days per week in the office, 2 days working from home
Salary: Up to €40,000 per annum
Ref: 754HO

Main duties:
To deliver high-quality customer support and proactive engagement for French-speaking markets, supporting order processing, customer satisfaction and revenue growth initiatives.

The role:
– Provide professional inbound customer support via phone, email and digital channels
– Process orders accurately and efficiently
– Handle product, delivery and account-related queries
– Manage complaints and ensure effective resolution
– Conduct outbound calls to gather feedback, maintain relationships and support customer retention
– Identify opportunities to recommend complementary products (upselling where appropriate)
– Support onboarding of new customers and re-engagement of inactive accounts
– Maintain accurate CRM and order system records
– Work closely with Sales and Marketing to support commercial activity
– Contribute to a small, collaborative team environment

– Fluent in French and English (internal communication and training conducted in English)
– Additional languages such as Dutch or German beneficial but not essential
– Previous experience in customer service, customer support or customer experience desirable (open to varied backgrounds)
– Comfortable managing both inbound and outbound calls
– Confident, friendly and customer-focused
– Organised with strong attention to detail
– Experience in order processing advantageous
– Interest or background in veterinary, animal health or related sector desirable but not essential

Up to €40,000 per annum