French and German Speaking Customer Service Advisor

Blackburn

Ref: 133GF

Company Profile

Our client is a well-established and innovative tech company with international operations

Responsibilities

French and German Speaking Customer Service Advisor 
Salary: £27,900 pa 
Location: Blackburn, Lancashire- Hybrid working pattern
At commutable distance by car from Manchester, Blackburn, Bury, Burnley, Bolton, Blackpool, Preston, Halifax, Rochdale, Wigan, Huddersfield, Ramsbottom, Darwen, Bacup, Lancashire, North West of England
Ref: 133GF


*Monday to Friday*
*Hybrid working system- 2 days in the office per week*
*Full training provided*


Main duties:
To be responsible for providing high-quality level of customer service to customers relating to their products


The Role:
- To deliver excellent Customer Service through their helpdesk
- To resolve issues relating to the company’s products
- To provide comprehensive responses to customer queries in a timely manner
- To keep accurate records and data input
- To deal with customers via phone / email / webchat
- To liaise with other internal departments
- To fulfil ad hoc duties as required

Candidate's Profile

- Fluent in German and French
- Previous customer care experience beneficial
- Experience working in a contact centre / technical support environment an advantage
- Excellent communication skills in English, German and French
- Proactive & dynamic
- Willingness to learn

Salary

£27,900 pa 

Keywords

Customer Care, Customer Service, Customer Support, Support Coordinator, Product Support, technical support, helpdesk, contact centre, 1st and 2nd line support, IT, tech, French, German, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian

Status

Live


Salary

27,900 pa


Reference

133GF


Location

Blackburn


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