Bilingual and Multilingual Job Vacancies

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French AND German speaking Customer Service Representative
Nottingham Up to £25,000 p.a.
Status Date Added Reference

Vacant 31/07/2020 342FG1
Company Profile:

Our client is a well-established IT Support provider in Nottingham.

Responsibilities:

French AND German speaking Customer Service Representative
Customer Service, Client Support, Help Desk, Technical Support, Service Support, IT, Software,  Software Support, Technical Software, Network environment, Outlook, Remote upgrades, Remote Desktop, IT Engineer, Service Desk, Document Management,  MS Office, Fluent in French, Fluent in German
Salary: up to £25,000 p.a. depending on experience + Benefits
Location: Nottingham, Nottinghamshire
At commutable distance from Derby, Leicester, Loughborough, Burton upon Trent, Grantham, Newark on Trent, Grantham, Burton upon Trent, Mansfield, M1
Ref: 342FG1

*** After the interview process immediate START is available in September ***
*** Candidate must be able to commute to Nottingham central by public transport ***
*** Full training will be provided, IT career progression opportunity ***

Main Duties:
To provide Customer Service and Help Desk Support for international clients.

The Role:
- Provide 1st line technical support and problem fixing for end users on all systems (Including remote desktop)
- Support hardware maintenance and troubleshooting (Desktops, printers and servers)
- Software installation and maintenance
- Provide network support, phone system support
- Installation and administration of users
- Database housekeeping, record keeping and documentation
- Guaranty that reported problems are dealt with professionally and in a timely manner
- Priorities tasks to achieve SLA’s

Candidate's Profile:

- Fluent in French AND German (Written and Spoken)
- Fluent in English (Spoken and Written)
- Customer Service experiences is necessary for the role
- Previous experiences in IT support, 1st line help desk support or Technical Help Desk is a strong advantage
- IT related problem-solving skills is beneficial
- Excellent and professional communication skills
- Desirable but not essential: Working knowledge of Office365, Exchange 2013, Windows 10, Windows 8
- Candidate be able to commute to Nottingham central by public transport

Salary:

Up to £25,000 p.a. depending on experience + Benefits