Bilingual and Multilingual Job Vacancies

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French and Spanish Speaking Customer Support Coordinator
Cambridgeshire £23,000 to £26,000 pa
Status Date Added Reference

Vacant 11/11/2019 424GG
Company Profile:

Our client is a well-established manufacturer with International operations.

Responsibilities:

French & Spanish Speaking Customer Support Coordinator
Customer Care, Customer Service, Customer Support, Support Coordinator, Export, French Speaking, Spanish Speaking, Product Support, Sales Administration, Sales Support, Technical Support, Export Sales, Order Processing
Salary: £23,000 to £26,000 pa + Bonus + Benefits (Pension, Work from home, Free parking...)
Location: Cambridge, Cambridgeshire
At commutable distance from Cambridge, Royston, St Neots, Huntingdon, Dry Drayton, Bishop's Stortford, Bedford, Hitchin, Stevenage, Newmarket, Peterborough, Ely, Bury St Edmunds, Letchworth, Cambridgeshire, Bedfordshire
REF: 424GG

Main duties:
To be responsible for providing high-quality level of customer support to French, Spanish and European customers.

The Role:
- To provide excellent customer support to French & Spanish speaking customers via
  telephone, email and online
- To proactively deal with enquiries so that customer service standards are maximised
- To support individual customers to troubleshoot and solve their issues
- To deal with the European customer service side of the business
- To provide excellent customer service on Social Medias platforms
- To advise on product specifications in liaison with product specialists
- To gain clients feedback in order to improve overall client’s experience
- To liaise with an external delivery provider to ensure smooth delivery progress

Candidate's Profile:

- Fluent in English, French & Spanish (Written & spoken)
- Previous Customer service experience desirable
- Able to prioritise and multi-task, work on own initiative
- Good interpersonal skills, proactive & dynamic
- An interest in tech desirable
- Computer literate
- Car owner desirable due to location

Salary:

£23,000 to £26,000 pa + Bonus + Benefits (Pension, Work from home, Free parking...)