Bilingual and Multilingual Job Vacancies

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French or German Speaking Customer Support Advisor
Oxford £18k to £24k p.a.
Status Date Added Reference

Vacant 10/12/2018 D936RT
Company Profile:

Our client is a fast growing & ambitious company


French or German Speaking Customer Support Advisor
Customer Service, Customer Support, Technical Support, Helpdesk, Sales Administration, Coordination, IT support, Inbound calls, Outbound calls, French, German, France, Germany, Oxford, Oxfordshire
Salary: £18k to £24 p.a. (Depending On Experience) + Excellent Benefits
Location: Oxford area, Oxfordshire
At commutable distance from Oxford, Didcot, Kidlington, Headington, Cassington, Cowley
Ref: D936RT

*** Fluency in French or German is Essential ***

Main duties:
To provide excellent Customer Service and respond proactively to customers’ requirements

The Role:
- To be the first point of contact and provide Customer Service on the helpdesk
- To deal with enquiries from external customers
- To log customer issues
- To follow processes and procedures to resolve customer issues
- To deal with customers' enquiries & technical issues
- To provide excellent standards of customer service
- To liaise with other departments/teams internally to resolve customers queries

Candidate's Profile:

- Fluency in English and French or German (written and spoken) is essential
- Previous experience in Customer Service would be an advantage
- Interest or experience in retail or the leisure industry
- Excellent telephone manners
- Able to work independently and as part of a team
- IT Literate and numerate


£18k to £24k p.a. Depending On Experience + Benefits