Bilingual and Multilingual Job Vacancies

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French or German Speaking Customer Support Advisor
Oxford £18k to £24k p.a.
Status Date Added Reference

Vacant 10/12/2018 D936RT
Company Profile:

Our client is a fast growing & ambitious company

Responsibilities:

French or German Speaking Customer Support Advisor
Customer Service, Customer Support, Technical Support, Helpdesk, Sales Administration, Coordination, IT support, Inbound calls, Outbound calls, French, German, France, Germany, Oxford, Oxfordshire
Salary: £18k to £24 p.a. (Depending On Experience) + Excellent Benefits
Location: Oxford area, Oxfordshire
At commutable distance from Oxford, Didcot, Kidlington, Headington, Cassington, Cowley
Ref: D936RT

*** Fluency in French or German is Essential ***

Main duties:
To provide excellent Customer Service and respond proactively to customers’ requirements

The Role:
- To be the first point of contact and provide Customer Service on the helpdesk
- To deal with enquiries from external customers
- To log customer issues
- To follow processes and procedures to resolve customer issues
- To deal with customers' enquiries & technical issues
- To provide excellent standards of customer service
- To liaise with other departments/teams internally to resolve customers queries


Candidate's Profile:

- Fluency in English and French or German (written and spoken) is essential
- Previous experience in Customer Service would be an advantage
- Interest or experience in retail or the leisure industry
- Excellent telephone manners
- Able to work independently and as part of a team
- IT Literate and numerate

Salary:

£18k to £24k p.a. Depending On Experience + Benefits