Our client is a well-established provider in the scientific field.

French speaking 2nd line Technical support
Salary: Up to £34,000 p.a.
Location: Rosyth, Scotland
At commutable distance from: Edinburgh, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland
Ref: 8102FTS

*** Hybrid working ***
*** Visa Sponsorship Available ***

Main duties:
To provide technical networking support, fault diagnosis and resolutions.

The Role:
• To respond to customer enquiries in a timely manner
• To complete data migrations after upgrades
• To provide troubleshooting of network issues, following the SLA
• To log cases in the database and update customers appropriately
• To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues
• To improve technical knowledge and keep up to date with new product launches

• Fluency in French (written and spoken) is essential
• Previous experience in technical support in hardware
• Previous experience in Windows OS, MS Access and SQL databases
• Problem-solving and excellent communication skills
• IT literate

Up to £34,000 p.a.

IT, Help Desk, Technical Support, Service Support, IT Support, Windows support, Software, Network Support, Network environment, LAN, WAN, Broadband, 2nd Line, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, French