Our client is a well-established provider in the scientific field.

French speaking 3rd line Technical support
Salary: Up to £40,000 p.a.
Location: Rosyth, Scotland
At commutable distance from: Edinburgh, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland
Ref: 8102FTE

*** Hybrid working ***
*** Visa Sponsorship Available ***

Main duties:
To provide technical networking support and fault diagnosis, and assist with case escalations.

The Role:
• To remotely assist customers with the set-up of new equipment or complex software installation
• To schedule and complete data migrations and software upgrades
• To log cases in the database and update customers appropriately
• To carry out remote fault diagnosis and resolve complex network problems
• To manage escalated cases and assist with troubleshooting and resolutions, following the SLA
• To improve technical knowledge and keep up to date with new product launches

• Fluency in French (written and spoken) is essential
• Previous experience in technical support in hardware
• Previous experience in Windows OS, MS Access and SQL databases
• Problem-solving and excellent communication skills
• IT literate

Up to £40,000 p.a.

IT, Help Desk, Technical Support, Service Support, IT Support, Windows support, Software, Telecommunications, Network Support, Network environment, LAN, WAN, 3rd line, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, French