French Speaking Account Manager (Technical)
Key Account management, Administrative, Customer service, Account management, Fluent in French, Lincolnshire, Nottinghamshire, Graduate
Salary: £25,000 to £30,000 pa
Location: Lincoln, Lincolnshire
At commutable distance from Lincoln, Gainsborough, Newark-on-Trent, Retford, Lincolnshire, Nottinghamshire
Ref: 7146FR
The Role:
Your role will be to assess customer claims and queries in a calm and collected manner and towards providing the best solutions.
Main duties:
- Effectively answer phone calls and emails and respond to customer queries
- Establish good relationships with customers
- Analyse information and situations in order to make important decisions and judge the importance of the call
- Use the information provided by the customer to issue the best solution possible
- Directly address customers in a professional and clear manner
- Liaise with other members of the staff in order to provide the highest standard of Customer Service and solutions when necessary
- Identify, research and resolve customer issues using the computer system
- Keep the company’s databases (CRM) updated by gathering information and data from clients
- Undergo the required training in order to keep up to date on systems and operations
- Recommend process improvements
- Other reasonable duties as assigned |
