French Speaking Account Manager (Technical) Key Account management, Administrative, Customer service, Account management, Fluent in French, Lincolnshire, Nottinghamshire, Graduate Salary: £25,000 to £30,000 pa Location: Lincoln, Lincolnshire At commutable distance from Lincoln, Gainsborough, Newark-on-Trent, Retford, Lincolnshire, Nottinghamshire Ref: 7146FR
The Role: Your role will be to assess customer claims and queries in a calm and collected manner and towards providing the best solutions.
Main duties: - Effectively answer phone calls and emails and respond to customer queries - Establish good relationships with customers - Analyse information and situations in order to make important decisions and judge the importance of the call - Use the information provided by the customer to issue the best solution possible - Directly address customers in a professional and clear manner - Liaise with other members of the staff in order to provide the highest standard of Customer Service and solutions when necessary - Identify, research and resolve customer issues using the computer system - Keep the company’s databases (CRM) updated by gathering information and data from clients - Undergo the required training in order to keep up to date on systems and operations - Recommend process improvements - Other reasonable duties as assigned |