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French Speaking Application Engineer (Media)
Central London Up to £40,000 pa
Status Date Added Reference

Vacant 14/10/2019 887PA
Company Profile:

Our client is one of the fastest-growing enterprise providing business solutions through innovative concepts

Responsibilities:

French Speaking Application Engineer (Media)
Technical Support, Service Support, Helpdesk, Audio  Application, Video  Application, Software Support, Technical Software, Online Information Communications Systems, SQL Server, Microsoft, Windows 2008, Windows 2012, .Net-based web applications, Windows Media Services, Mac OS ,Troubleshooting, Perfmon, Fiddler, Wireshark, Diagnostic Tools, Computer Science, Networking Protocols, Software coding, Software testing,  Video production, Software integrations, Customer Service, Client Support, Fluent in French
Salary: Up to £40,000 + 15% variable commission) + Pension  
Location: Central London
Ref: 887PA

Main Duties:
To provide highly technical support to end users – Multinational to Educational institutions

The Role:
- To provide troubleshooting experience to end users
- To positively represent the company and develop customer interactions
- To prioritize support tickets and exercise individual judgement based on severity
- To identify and diagnose faults, analyse problems and resolves issues to ensure
  customer’s satisfaction
- To handle cases for sensitive or at risk account in a duly professional manner
- To manage ticket escalation and work closely with engineering team to ensure tracking
  bug resolution
- To write and maintain product documentation and support materials
- To acquire full products range knowledge


Candidate's Profile:

- Fluent in French and English (Spoken and Written)
- A degree in computer science IS ESSENTIAL
- Extensive knowledge Windows/MAC OS/ browser troubleshooting as well as Web
  and Video applications and tools

- A solid experience in a support role within Internet Technologies /Audio-Video
  software or hardware/Telecom Networking IS ESSENTIAL

- Advanced knowledge of Windows server 2008 and 2012, Windows Media Services and
  Microsoft SQL
- Working knowledge of diagnostic tools (preferably: Perfmon, Fiddler or Wireshark)
- Confident, proactive & dynamic
- Quick thinking & True problem solver with a logical approach
- A strong team player, keen to learn cutting edge technologies
- Excellent and professional communication skills

Salary:

Up to £40,000 pa + 15% variable commission) + Pension