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French speaking Client and Administrative Advisor
Ireland €24K- €27k pa
Status Date Added Reference

Filled 25/10/2017 C267TP
Company Profile:

With their dynamic, innovative and passionate team, our client is the number one French company and provider in its industry.

Responsibilities:

French speaking Client and Administrative Advisor
Customer Service, Customer Care, Account Management, Customer Support, Administration, Enquiries, Complaints, Invoicing, Billing, Returns, Expenses, Procedures, Process, Customer Service Policies, Fluent in French.
Salary: €24k- €27k pa Depending on experience
Location: Ireland

Ref: C267TP

VIEW JOB DESCRIPTION > APPLY NOW:
Please visit the French Selection UK website, vacancies section, search job reference C267TP
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

**** This is not a call centre role ****

** Exciting opportunity to work in a versatile Client Support and Administrative Assistant role **

Main duties:
This is a versatile role working alongside the Customer Support Team as well as the Administrative Team within an excellent international company.

The Role:
-To provide full support to our brand ambassadors in resolving various queries
-To address internal and external customer general queries received via phone and e-mail
-To investigate returns issues, billing issues and other general matters
-To keep in line with company’s process and follow up on disputes
-To provide a high level of customer experience and offer innovative solutions
-To accurately record all client cases, follow-up and closure
-To identify improvement of the customer policies, procedures and standards
-To undertake general administrative activities
-To assist in ad-hoc and general office duties
-To support with minor accounting duties such as invoicing, billing, expenses claims,
  travels organisation and other miscellaneous costs

Candidate's Profile:

- Fluent in English and French is essential (written and spoken)
- Competency in Italian language is a strong advantage
- Excellent communication, organisational and analytical skills
- Able to work as part of a team as well as to take initiatives
- Proactive, confident and dynamic personality
- Matured understanding of all walks of life and good sense of humour
- IT literate

Salary:

€24K- €27k pa Depending on experience