French Speaking Customer Operations Coordinator

Crawley

Ref: 712CR

Company Profile

Our client is a well-established Group

Responsibilities

French Speaking Customer Operations Coordinator
Location: Crawley
commutable from Brighton, Leatherhead, Guilford, Tonbridge, Horsham, London, Epson, Croydon, Kingston Upon Thames, Tonbridge Wells, Sevenoaks
Salary: Circa up to £30,000 pa
Reference: 712CR


Main Duties:
First point of contact for customers, coordinate and key the influx of customer orders, develop new business from existing clients and actively seek new sales opportunities.


The Role:


- Act as the lead point of contact for all customer queries
- Manage the life-cycle of an order
- Pro-actively manage and assist in resolving challenging requests
- Work with the Global Operations Team to ensure orders are placed correctly
- Ensure timely response to customers’ queries and issues
- Liaise with internal stakeholders to source all information to build customer quote
- Process orders accurately into the CRM ensuring audit compliance
- Liaise with customer and global colleagues to ensure timely delivery of order
- Work with logistics providers to manage delivery and costs
- Arrange and approve customer invoices and ensure all responsibilities are completed
- Working closely with account managers to understand customer requirements
- Work with customers to understand forecasts of future demands
- Provide regular forecast updates taking responsibility to support the business
- Help in other ad-hoc tasks as required to meet the needs of the business

Candidate's Profile

- Fluent French Speaking and Written skills (Essential)
- Fluent German Speaking and Written skills (Desirable)
- Build and maintain strong, trust–based customer relationships
- Excellent communication skills, both written and verbal
- Focus on commitment to relationship building and delivering complete customer satisfaction
- Demonstrating consideration and empathy to ensure first class customer experience
- Strong organisational skills, attention to detail and the ability to work in a fast-paced environment
- Behave with honesty and integrity in everything you do
- Ability to negotiate and influence at all levels
- Flexible and adaptable to change

Salary

Circa up to £30,000 pa

Status

Live


Salary

Circa up to £30,000 pa


Reference

712CR


Location

Crawley


Add to shortlist

Click here


Send to a friend

Click here