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French speaking Customer Relation Operator
Warwickshire up to 26k DOE
Status Date Added Reference

Filled 20/02/2017 E0002
Company Profile:

Our client is a well-established and reputable international company- leader in their industry.


French speaking Customer Relation Operator
Transport, Customer Relations, Staff Training, Customer Training, Upholding Procedures, Logistics, French Language, Haulage, Coordination, Freight,Traffic Management, Export, Import, Quotations, Team management, Team supervision, Team leading, KPI’s, Administration, Reports, Warwickshire, Leicestershire, Northamptonshire, Worcestershire.
Salary: up to £26k p.a. DOE + excellent benefits
Location: Warwickshire

Ref: E0002

Main purpose:
To manage, coordinate and oversee the operation of the French Forwarding services, including their bespoke French HQ.

The Role:
- To lead and manage the team’s daily operation
- To inform and train cusotmers of company procedures
- To train, mentor, coach and develop staff members
- To liaise with international suppliers and clients
- To process enquiries in a timely manner
- To keep to company service level agreement
- To solve any issues and complaints
- To monitor and follow up any payment delays
- To moniter stock and query any anomalies
- To meet KPIs

Candidate's Profile:

- Fluent in English (Written and Spoken)  is Essential
- Fluent in French (Written and Spoken) near mother tongue level is essential
- Stong Anyalyitical/Numerical skills is essential
- Experience/ knowledge in Transport /Freight Forwarding/Logistics would be beneficial
- Previous experience in a customer service environment
- Ability to supervise and coordinate a team
- Ability to work under pressure within a fast- paced environment
- Quick-thinker and effective problem solver
- Proactive and adaptable personality
- Confident telephone manners
- Dirivng Licence holder is essential as some travelling will be involved
- PC literate in MS office applications


up to £26K p.a. DOE + excellent benefits