French speaking Customer Relation Operator
Transport, Customer Relations, Staff Training, Customer Training, Upholding Procedures, Logistics, French Language, Haulage, Coordination, Freight,Traffic Management, Export, Import, Quotations, Team management, Team supervision, Team leading, KPI’s, Administration, Reports, Warwickshire, Leicestershire, Northamptonshire, Worcestershire.
Salary: up to £26k p.a. DOE + excellent benefits
Location: Coventry, Warwickshire
At commutable distance by car from Coventry, Rugby, Corby ,Royal Leamington Spa, Northampton, Nuneaton, Hinckley, Redditch , Daventry, Kettering, Tamworth Leicester , Solihull, Warwickshire, West Midlands, Leicestershire , Northamptonshire, Worcestershire.
To manage, coordinate and oversee the operation of the French Forwarding services, including their bespoke French HQ.
- To lead and manage the team’s daily operation
- To inform and train cusotmers of company procedures
- To train, mentor, coach and develop staff members
- To liaise with international suppliers and clients
- To process enquiries in a timely manner
- To keep to company service level agreement
- To solve any issues and complaints
- To monitor and follow up any payment delays
- To moniter stock and query any anomalies
- To meet KPIs