Our client is a well-established leading online retailer with international presence

French speaking Customer Service & Translator
Salary: State your expectations 
Location: Leicester, Leicestershire (Hybrid office 2 days a week / WFH 3 days)
Based at commutable distance from Leicester, Nottingham, Coventry, Derby, Rugby, Corby, Northampton, Loughborough, Tamworth, Melton Mowbray, Burton upon Trent, Kettering, Derbyshire, Nottinghamshire, Warwickshire, M1
Ref: 752FR

Main duties:
To be the main point of contact for French speaking clients and deliver premium customer service at all times

The Role:
- To deal with enquiries on the daily basis over the phone, email and website
- To advise customers who have questions about their orders
- To maintain a high level of customer service, resolve issues and ensure interface with other internal departments
- To deal with complaints and escalate to other department
- To Translate content on marketplaces such as Amazon, Ebay and Shopify
- To promote the company’s products

- Fluent in French (to mother tongue standard) & English is essential
- Previous experience in Customer Service roles would be beneficial
- Confident telephone manners with excellent communication skills
- Experience as a translator advantageous
- Excellent writing skills and attention to details
- Problem solving and enthusiastic attitude
- Good IT skills and experience with CRM system

State your expectations 

Customer Service, Customer Care, Marketplaces, Sales Administration, Sales Coordinator, Account Management, Inside Sales, Order processing, Customer Relationship, Administration, Enquiry Processing, Quotations, Leicestershire, Customer Service, Customer Care, Translation, Marketplaces, Sales Administration, Sales Coordinator, Account Management, Inside Sales, Order processing, Customer Relationship, Administration, Enquiry Processing, Quotations, Fluent in French