French speaking Customer Service (9 months contract)

Dudley

Ref: 3135F

Company Profile

Our client is a well-established international manufacturing company with worldwide presence

Responsibilities

French speaking Customer Service (9 months contract)
Salary: £22,000 - £25,000 p.a.
Location: Dudley area, West Midlands
At commutable distance from: Dudley, West Birmingham, West Bromwich, Wolverhampton, Walsall, Telford, Stourbridge, Halesowen, Smethwick, West Midlands, Shropshire, Staffordshire
Ref: 3135F


*** Maternity cover – 9 months fixed term contract ***


Main duties:
To be responsible for Order processing and deliver excellent Customer Service and Sales Support


The Role:
- To deal with incoming enquiries on the daily basis over the phone and email
- To deal with the sales process from initial enquiry to order placement into CRM system
- To deal with complaints, invoice queries and manage customer returns
- To coordinate with warehouses for stock movements
- To ensure customers receive high standard of service
- To promote the company’s products

Candidate's Profile

- Fluent in French & English (written and spoken)
- Other language skills would be a bonus (German or Dutch)
- Previous experience in Export Sales Administration, Logistics or Purchasing would be
   advantageous
- Excellent organisational skills and attention to details
- Confident telephone manners with excellent communication skills
- Good IT skills and experience with CRM system
- Ideally car owner - due to the location (Dudley area)

Salary

£22,000 - £25,000 p.a.

Keywords

Customer Service, Customer Care, Customer Advisor, B2B, Order processing, Quotations, Export Sales, Sales administration, Logistics, Supply Chain, Inside Sales, Coordinator, Sales Coordinator, Account Management, CRM, French, West Midlands

Status

Live


Salary

£22,000 - £25,000 p.a.


Reference

3135F


Location

Dudley


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