An exciting opportunity to work at a company who operate on an international level within the fabric industry

French speaking Customer Service Administrator
Location: Innerleithen, Scotland
Salary: up to £28,000 per annum depending on experience plus bonus
Ref: 4251FC

Main duties: Providing an outstanding level of customer service as well as administrative support to the sales team

The role:
– Answer calls and emails ensuring a prompt response
– Resolve customer complaints and escalate as needed
– Be responsible for processing orders and stock control
– provide aftersales support as well as inform customers of promotions and new releases
– Dispatch samples to international customers
– Maintain and update customer records
– Manage returns including credit processes
– General administrative duties
– Liaise with internal department

– Fluent in French essential
– Any additional language a benefit
– Experience in customer service or sales support a plus
– Excellent communication skills
– Willingness to learn
– Outstanding attention to detail with strong organisational skills
– Dynamic, confident and ability to work under pressure

Up to £28,000 per annum depending on experience plus bonus