A well-established and trusted UK brand who operate on a global scale

French speaking Customer Service Advisor
Location: Cambridge
Fully office-based Monday to Friday
Salary: £28,000 – £30,000 per annum (depending on experience)
Ref: 5526M

Main duties: Provide 1st line support to customers by resolving queries related to the company’s products and services

The role:
– Provide outstanding customer support to customers
– Handle incoming queries by phone, email and live chat
– Ensure all calls are logged accurately
– Analyse data and respond accordingly
– Be responsible for scheduling engineering service calls
– Provide customer training on products
– Monitor and report any issues as needed
– Any additional tasks as needed by management

– Fluent in French (written and spoken) essential
– Experience in customer service or 1st line technical support beneficial
– Excellent communication skills
– Customer focused with a high attention to details
– Good IT skills

£28,000 – £30,000 per annum (depending on experience)