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French Speaking Customer Service Assistant
Paignton £17,000 pa + Benefits
Status Date Added Reference

Vacant 10/12/2018 1S54K
Company Profile:

Our client is fast growing retailing company based in Devon.

Responsibilities:

French Speaking Customer Service Assistant
Customer Service, Customer Care, Fluent in French, Account Management, Quotations, Sales, Customer Support, Logistics, Sales Administration, Sales Administrator, Paignton, Devon
Salary: £17,000 pa + Benefits
Location: Paignton, Devon
At commutable distance from Torquay, Plymouth, Exeter, Exmouth, Taunton, Bridgwater, Tiverton, South West England, Devon, Somerset, Dorset
Ref: 1S54K

Main duties:
To translate all product descriptions and content on company website and also to assist with French and English customer enquiries ensuring overall customer satisfaction.

The Role:
•    To assist the Customer Service Manager and the Customer Service team
•    To deal with customers queries over the phone, email, web
•    To handle customer enquiries
•    To process customer orders, returns and exchanges
•    To provide customers with pricing and delivery information as required
•    To update the customer details accurately
•    To handle customer complaints and resolve the issues in an effective and polite manner
•    To assist other departments when required


Candidate's Profile:

•    Fluent in English and French (Written and Spoken)
•    Previous Customer Service experience (ideally in retail or webshop company)
•    Excellent communication skills
•    Familiar with online sales site (eBay, Amazon) - advantage
•    Proactive, confident and dynamic personality
•    Quick learner and have positive attitude
•    Computer literate (Microsoft Office)

Salary:

£17,000 pa + Benefits