A well-established European FMCG manufacturer, known for quality products and a focus on sustainability.

French speaking Customer Service Associate
Location: Telford
Hybrid work after probation period
Salary: circa £27,000 per annum
Ref: 8222CS

Main duties: To provide excellent customer service as well as sales and administrative support.

The role:
– Provide excellent customer service; maintain and support development of customer accounts
– Act as the first point of contact for any customer enquiries
– Process orders through the system and send customer confirmations and estimated delivery dates
– Support sales team with administration including sending quotations or reports
– Record customer feedback and suggest areas for improvement to increase customer satisfaction
– Monitor competitor activity and assess for areas of growth
– Ensure the database remains up-to-date with customer details
– Attend annual exhibition

– Fluent in French (written and spoken) – Essential
– Fluent in German (written and spoken) – Beneficial
– Previous experience in customer service and/or sales support, ideally within FMCG sector – Essential
– Proactive, confident and dynamic personality
– Excellent communication skills and a team player
– Computer literate (MS Office, Internet)
– Able to work in a fast -paced environment

Circa £27,000 per annum