French speaking Customer Service Associate

Manchester

Ref: 829FCS

Company Profile

Our client is a world-leader in their field with international links. 

Responsibilities

French speaking Customer Service Associate
Salary: up to £22,000 p.a. + Bonus
Location: Manchester
At commutable distance by car from: Manchester, Warrington, Stockport, Old Trafford, Bolton, Kirkby, Wigan, Leigh. Macclesfield, Chorley, Bury, Runcorn, M62, Greater Manchester
Ref: 829FCS


*** Permanent role with immediate start ***
*** Full training provided ***


Main duties:
To provide exceptional customer service.


The Role:
- To advise customers on the company’s products and services
- To learn the company products and services and keep up to date with changes
- To manage and handle customer enquiries or complaints in a timely manner
- To liaise with freight companies
- To process orders in the system and maintain up to date records
- To prepare all necessary documentation and distribute accordingly
- To support the marketing team with translations

Candidate's Profile

- Fluent in French (written and spoken) – Essential
- Knowledge of Spanish is advantageous
- Previous experience in customer service is desirable
- Strong mathematical skills and excellent communication skills
- Creative problem solving ability and excellent organisational skills
- Proactive, confident and dynamic personality
- IT literate

Salary

Up to £22,000 p.a. + Bonus

Keywords

Customer Service, Customer Support, Customer Advisor, Customer Care, Administration, Customer Relations, Queries, Service, Customer Complaints, Organisation, Office Administration, Problem solving, Inbound calls, Outbound calls, Contact Centre, Fluent in French, Manchester

Status

Live


Salary

Up to £22,000 p.a.


Reference

829FCS


Location

Manchester


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