French speaking Customer Service Associate

East Sussex

Ref: 8123FCS

Company Profile

Our client is a well-established UK manufacturer and distributor.

Responsibilities

French speaking Customer Service Associate
Salary: circa £25,000 p.a.
Location: East Sussex
Ref: 8123FCS

*** Fully office based ***


*** Monday – Friday 8:30-5:00 ***


Main duties:
To provide excellent customer service and support with export administration.


The Role:
- To respond to customer enquiries and resolve issues in a timely manner
- To process orders and follow up to ensure status is updated regularly
- To manage and resolve any delays with deliveries including export documentation
- To update stock availability and lead times to ensure accurate delivery estimation
- To assist with quotations using price lists provided
- To liaise with shipping companies for competitive export prices
- To escalate high-value enquiries as necessary

Candidate's Profile

- Fluent in French (written and spoken) - Essential
- Previous experience in B2B customer service and/or export - Desirable
- Proactive, confident and dynamic personality
- Excellent communication skills and a team player
- IT literate

Salary

Circa £25,000 p.a.

Keywords

Customer Service, Customer Support, Customer Advisor, Export, Administration, Customer Relations, Queries, Office Administration, Problem solving, Inbound calls, Outbound calls, Quotations, Shipping, Freight Forward, Export Sales, Export Documentation, Despatch, Import, Fluent in French

Status

Closed


Salary

Circa 25,000 p.a.


Reference

8123FCS


Location

East Sussex


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