Bilingual and Multilingual Job Vacancies

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French Speaking Customer Service Coordinator
Lincoln Up to £22,000 pa
Status Date Added Reference

Vacant 17/11/2017 7025LY
Company Profile:

Our client is well-established UK company undergoing developments in Europe

Responsibilities:

French Speaking Customer Service Coordinator
Key Account management, Administrative, Customer service, Account management, Fluent in French, Lincolnshire, Nottinghamshire, Graduate
Salary: Up to £22,000 pa
Location: Lincoln, Lincolnshire
At commutable distance from Lincoln, Gainsborough, Newark-on-Trent, Retford, Lincolnshire, Nottinghamshire
Ref:7025LY

The Role:
Your role will be to assess customer claims and queries in a calm and collected manner and towards providing the best solutions.

Main duties:
- Effectively answer phone calls and emails and respond to customer queries
- Establish good relationships with customers
- Analyse information and situations in order to make important decisions and judge the
  importance of the call
- Use the information provided by the customer to issue the best solution possible
- Directly address customers in a professional and clear manner
- Liaise with other members of the staff in order to provide the highest standard of
  Customer Service and solutions when necessary
- Identify, research and resolve customer issues using the computer system
- Keep the company’s databases (CRM) updated by gathering information and data from
  clients
- Undergo the required training in order to keep up to date on systems and operations
- Recommend process improvements
- Other reasonable duties as assigned


Candidate's Profile:

- Fluent in French and English
- Polish as an additional language would desirable
- Open to graduates too
- Excellent interpersonal & communication skills
- Good telephone manners and attention to detail
- Team player & able to work without supervision
- Strongly motivated & proactive with a professional manner
- Available to work flexible hours
- IT literate and proficient

Salary:

Up to £22,000 pa