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French Speaking Customer Service Coordinator
Melbourn £25,000
Status Date Added Reference

Vacant 20/01/2020 212F
Company Profile:

Our client is a well-established Company with international operations


French Speaking Customer Service Coordinator
Customer Service, Customer Care, Invoice Raising, Administration, French
Salary: £25,000
Location: Melbourn, Cambridgeshire  
At commutable distance from Royston, Cambridge, Meldreth, Hitchin, Luton, Harlow, Bedford
Ref: 212F

Main duties:
To provide exceptional Customer Service

The Role:
•    To work closely with Customer Service department
•    To overtake office administration al duties (answering phones, food ordering,
•    To organise samples for the Clients when required
•    To be raising quotes/ purchase orders / invoices via company’s system
•    To set up new customer accounts and manage existing ones by liaising with
      by phone and email on a daily basis, including returns and chasing overdue debt with
•    To monitor stock levels, including administration and data entry
•    To liaise with manufacturing Team
•    To register, deal and respond to all customer complaints – update complaint log and
      complete complaint form which is sent to Manufacturing
•    Obtain freight quotes for both customer quotes and orders.
•    Scanning and sending documents

Candidate's Profile:

•    Fluent French and English (written and spoken)
•    Good level of the Microsoft office application, particularly Excel and Word  
•    Professional telephone manner
•    Proactive with ability to work under a minimum supervision, multitask and work within
      a busy environment.
•    Excellent customer service skills
•    Self-motivated and committed
•    Well organised and flexible with attention to details