Bilingual and Multilingual Job Vacancies

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French Speaking Customer Service Coordinator
Bolton Up to £23,000 pa
Status Date Added Reference

Vacant 21/09/2020 721FA
Company Profile:

Our client is a British company - leaders in their field


French Speaking Customer Service Coordinator
Customer Service, Inbound Call, Customer Care, Advisor, Inbound Call Centre, Customer Support, French Speaking, Coordination, Administration, Sales, inside sales, Sales support, Key Account, Export coordination, international Customer service
Salary: up to £23,000 pa DOE
Location: Bolton
At commutable distance from Manchester, Bury, Rochdale, Blackburn, Preston, Wigan, Burnley, Stockport

Main duties:
First point of contact for customers, delivering a high customer experience to gain new business, maintain current business and support the continuous growth of the business.

The Role:
- To create & maintain a strong relationship with new & existing clients
- To create & maintain information on the company database.
- To manage large amounts of incoming calls
- To recommend potential products or services to management by collecting customer
- To resolve product or service problems by clarifying the customer's complaint
- To check all of the relevant information (credit, delivery details, price, quantity, etc...)
  and process orders
- To ensure that all customers enquiries are dealt with in a timely manner
- To coordinate with and support other departments
- To issue reports as and when needed for management, clients and the team
- To work as part of a team and autonomously at times

Candidate's Profile:

- Fluent in French (written & spoken) in addition to English - Essential
- Previous experience working in a similar role (Customer Service/Sales
  Administration/ Pre-Sales)

- Excellent communication & interpersonal skills
- Confident, proactive & dynamic
- Computer literate (excel/MS Office…)
- Able to work to tight deadlines and prioritise in a fast paced environment
- Creative person, able to provide new solutions/ideas
- Additional languages are advantageous


Up to £23,000 pa DOE