French Speaking Customer Service Support

East Sussex

Ref: 275F

Company Profile

Our client is a well-established international electrical engineering and manufacturing company.

Responsibilities

French Speaking Customer Service Support
Salary: £22,000 - £26,000 p.a. depending on experiences + Benefits
Location: East Sussex
Ref: 275F


Main Duties:
To give support for the Territory Managers and delivering excellent Customer Service and Support for clients


The Role:
- To be responsible for order entry and checking
- To order processing and amending
- To provide quotations of price and delivery dates
- To issue and follow up on quotations
- To provide sales technical support and applications advice on all products ranges
  marketed by the company
- To deal with suppliers and provide general Customer Service Support
- To inform customers on actual status of their delivery dates
- To manage web orders of key customers
- To work closely with other colleagues in the Customer Service team, Despatch,
  Purchasing and Manufacturing
- To deal with customers complaints, maintenance of customer support issues
  database and KPI monitoring
- Occasional International travels for on-site support or to assist the sales team (UK,
  Europe or elsewhere)


 

Candidate's Profile

- Fluent in French and English (Written & Spoken) 
- Customer Service Experience in B2B is environment required, within engineering or
  manufacturing company would be beneficial
- Experiences in order processing is essential
- Good understanding of electro-mechanical product portfolio is a bonus
- Proactive & adaptable to work under pressure
- Strong accountability and team worker attitude
- IT literate, MS Office knowledge, ideally ERP software user

Salary

£22,000 - £26,000 p.a. depending on experiences + Benefits

Keywords

Customer Service, Order processing, Sales support, Customer Service Advisor, Electrical Engineering, Engineer, Technical Advisor, Sales Administration, Sales Support, Manufacturing, Administration, Fluent in French, Fluent in English

Status

Closed


Salary

£22,000 - £26,000 p.a.


Reference

275F


Location

East Sussex


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