French Speaking Customer Service Support

East Sussex

Ref: 275F

Company Profile

Our client is a well-established international electrical engineering and manufacturing company.


French Speaking Customer Service Support
Salary: £22,000 - £26,000 p.a. depending on experiences + Benefits
Location: East Sussex
Ref: 275F

Main Duties:
To give support for the Territory Managers and delivering excellent Customer Service and Support for clients

The Role:
- To be responsible for order entry and checking
- To order processing and amending
- To provide quotations of price and delivery dates
- To issue and follow up on quotations
- To provide sales technical support and applications advice on all products ranges
  marketed by the company
- To deal with suppliers and provide general Customer Service Support
- To inform customers on actual status of their delivery dates
- To manage web orders of key customers
- To work closely with other colleagues in the Customer Service team, Despatch,
  Purchasing and Manufacturing
- To deal with customers complaints, maintenance of customer support issues
  database and KPI monitoring
- Occasional International travels for on-site support or to assist the sales team (UK,
  Europe or elsewhere)


Candidate's Profile

- Fluent in French and English (Written & Spoken) 
- Customer Service Experience in B2B is environment required, within engineering or
  manufacturing company would be beneficial
- Experiences in order processing is essential
- Good understanding of electro-mechanical product portfolio is a bonus
- Proactive & adaptable to work under pressure
- Strong accountability and team worker attitude
- IT literate, MS Office knowledge, ideally ERP software user


£22,000 - £26,000 p.a. depending on experiences + Benefits


Customer Service, Order processing, Sales support, Customer Service Advisor, Electrical Engineering, Engineer, Technical Advisor, Sales Administration, Sales Support, Manufacturing, Administration, Fluent in French, Fluent in English




£22,000 - £26,000 p.a.




East Sussex

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